Yup. Thanks! I’m trying to collect as much data as I can and get it to the right people at Medium. Anybody who wants can either comment to me or write to me at email@example.com with details.
The issue is really confusing and complicated because more than one thing is going wrong and for more than one reason. So if you can provide details like approx when you tried to clap or highlight, from what kind of device, and a link to the story, that would be amazingly helpful.
By the way, while Medium management is being inexplicably uncommunicative about all this, there’s a group of engineers at work almost literally around the clock, pulling their hair out in frustration. They really do know about the problem, and they really are trying to fix it.
The more data the better, though.