Thanks so much for answering, Your Friends @ Medium. I’m very glad you guys are aware of the issue and working on the problem. To be clear, I’m not worried so much about the delayed tally problem. I saw that start to happen and quickly realized that it always seemed to sort itself out after a period of time.
What I’m worried about is when claps don’t register at all when made from mobile devices. It’s something that’s been happening since at least last January. What makes it such a bad problem is that the reader thinks they’ve clapped. Everything on their mobile device looks good. The little hand turns solid colored, a number shows up, etc.
Only of they happen to go back to the story later do they see that the claps are gone and apparently never made it to the server database at all.
Thanks for investigating!