Heya, Saoirse. Good article.

I thought I’d take advantage of the occasion to talk about a problem with Medium, though.

I applauded this article last night — more than 12 hours ago, after I thoroughly enjoyed myself reading it. Yet, as is all too common, my applause did not register.

I just noticed it now, because I happened to be browsing Th-Ink Queerly and happened to click on your article again to to have a second look at something. Out of the corner of my eye, I noticed that the applause hand was hollow, an indication that I had not applauded.

Fred Shirley and I have noticed this phenomenon since the day we started using Medium. If we’re on a mobile device, applause often does not work. I’ve mentioned the phenomenon to Eric Griggs and Darren Stehle a couple of time. I’ve taken it to Medium tech support.

Nothing seems to have changed, though.

If my statistics are any indication of general trends on Medium, a good half or more of reads usually come from Apple or Android devices. It seems a shame, then, that Medium doesn’t work right for people on mobile devices.

As an aside, private notes also don’t work on mobile devices, which is quite the handicap. I noticed a typo this morning, for example, in the work of a fellow Th-Ink Queerly writer. I went to dash him off a quick edit, then realized I couldn’t because I didn’t have convenient access to a computer.

The big problem, of course, is that with applause not working consistently for people reading with mobile devices, our work is likely not being rated correctly by the Medium distribution algorithms . If applause is one method that determines distribution, and if a highly significant number of people are reading Medium with mobile devices, then it seems to me that Medium needs to fix this problem.

I’ve already contacted tech support three times. All I’ve achieved is a thread of emails in which I’m asked to send screen shots, which isn’t exactly practical.

Perhaps it would help if others were to write to Medium tech support and mention the same bug.


P.S. Just noticed that my original sets of applause for Kharon Davis and Wayne Duckworth also did not register when I made them from my mobile device.

Written by

Writer. Runner. Marine. Airman. Former LGBTQ and HIV activist. Former ActUpNY and Queer Nation. Polyglot. Middle-aged, uppity faggot. jamesfinnwrites@gmail.com

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